Job Title : IT Infrastructure Technician Apprentice
Employer : Futuresource Consulting
Location : St. Albans, Hertfordshire, AL1 3RD
Position Type : Apprenticeship
Apprenticeship : Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-03473
Brief Description : Remit Group are recruiting on the behalf of Futuresource Consulting, who specialize in delivering specialist research and consulting services. They're on the lookout for a computer literate individual to join their 1st line support team.
Qualifications Required : At least 5 GCSE's at grades A - C or 9 - 4 including English, Maths and ICT or the Functional Skills Equivalent
Vacancy Detail : This role with Futuresource Consulting will play an active role in supporting the current 1st Line Support Team. This is a great opportunity to develop your knowledge and experience in all areas of IT support as an IT Infrastructure Technician Apprentice.
Your main role will involve:
Gaining first line support and troubleshooting experience
Develop on the required soft skills that will allow you to deal with people at all levels within organisations
Have the chance to work within real world IT situations
Deal with both end user and server administration tasks such as data entry, creating users logins and dealing with the companies CRM system
Be a valued member of a small team
Other key responsibilities will include (but not limited to):
You'll have to provide responsive IT support to client requests
Help and provide proactive IT services
Add value to the IT provisions that are currently provided by the company
Positions Available : 1
Working Week : Monday - Friday: 9:00am - 5:00pm
Salary : £146.25 Per Week
Application Deadline Date : 11/10/2019
Possible Start Date : 14/10/2019
Personal Qualities : You will need some basic technical knowledge and the enthusiasm to learn lots more
Excellent customer service and communication skills are essential
A professional manner is required at all times
The ability to work under pressure
Skills Required : Excellent soft skills
Willingness to work hard and must have a good work ethic
Common sense approach
Must be on time
Ambition to learn and become a key member of the team
Empathetic with client IT Support issues
Future Prospects : You'll have the chance to develop a long term future with the company upon successful completion of the apprenticeship.
Training to be Provided : The Infrastructure Technician Apprenticeship will enable you to gain the relevant knowledge, skills and behaviours to provide first or second line support to internal and external customers and stakeholders to help them be productive when using technology. By the end of the programme, you will be able to set people up on their IT systems and provide support when needed, rectifying issues to maintain colleagues’ and the organisation’s productivity. Job roles include helpdesk technician, first or second line IT support roles or Network support roles. As a result, you will receive the following qualification: Infrastructure Technician (Standard) Level 3 Functional Skills in English and maths (if required)MTA Network Fundamentals/CompTIA A+/ CompTIA Network+ professional qualification (Choose one option)
Other Information : Futuresource are keen to work with Apprentices to develop their careers beyond the initial apprenticeship.
Should you be successful, display the correct drive and ambition there is an opportunity the company will offer you a full time salaried position.
Things to consider : How will you travel to the location?
This is an advanced Level 3 qualification so some self-study will be required.
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