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Job Title : IT Technical Support Apprentice
Employer : Syntec Systems
Location : Corby, Northamptonshire, NN18 9QA
Position Type : Apprenticeship
Apprenticeship : Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-03427
Brief Description : Remit Group are recruiting on behalf of Syntec systems. This is an excellent opportunity to join a passionate and friendly team who work extremely well together to deliver a high-quality service to their client base

 

Qualifications Required : 5 GCSEs graded A-C and above (or equivalent) in English, ICT and maths
A levels or Level 3 qualifications would be an advantage but not essential
Vacancy Detail : Syntec are looking for an additional 1st line support technician to join their Corby team, to provide IT support and other IT services to small business throughout the Midlands and London. You will be required to deliver remote support to their nationwide client base and on-site support for the Midlands based clients.
The team you will be joining, deal with incoming customer queries via the telephone, email or online support system.
Your day to day responsibilities will include:
• Providing technical support to their clients
• Working alongside the rest of our technical team to maintain client systems as their outsourced IT department.
• Configuring and implementing new IT systems for clients, this ranges from desktop PCs and servers through to advanced networks, firewalls and telephone systems

INDIT
Positions Available : 1
Working Week : Monday to Friday, 9:00am to 18:00pm
Salary : £208.33 Per Week
Application Deadline Date : 23/08/2019
Possible Start Date : 26/08/2019
Personal Qualities : • A full UK driving license and a suitable vehicle is essential – you will be required to visit customer sites
• There will be a requirement for out of hours work, so a flexible candidate is essential
• Excellent written and verbal communication skills and good clear telephone manner
• Excellent customer focus and strong desire to provide exceptional customer service
• A good team player with a flexible approach, possessing a strong commitment to customer service excellence
• A background in relevant customer care / service environment, including handling e-mail and telephone queries, preferably in an IT/software helpdesk environment
• A good working knowledge of how to operate MS office products and email generally
• To deal effectively with all customer support calls and emails, investigating, logging and responding to queries and ensuring progression to the support consultant
• To ensure that a good level of understanding and knowledge of organisations products and services, which is always improved and maintained
Skills Required : Whilst having the following experience/skills is not essential, this provides a basis of the technologies that you will have exposure to:
SOFTWARE/SERVICE SPECIFIC EXPERIENCE / SKILLS
• Desktop Operating Systems: 7, 8 and 10
• Server Operating Systems: Windows 2008, 2008 R2, 2012, 2012 R2 and 2016
• Microsoft Office 2007, 2010, 2013 and 2016
• Microsoft Exchange Server 2007, 2010, 2013 and 2016
• Active Directory / Domain Environment
• Virtualised Environments (VMWare ESX, Citrix XenServer, Microsoft HyperV, etc)
• Microsoft Office 365 and Microsoft Azure

NETWORK SPECIFIC EXPERIENCE / SKILLS
• Networking (Layer 2, Layer 3, VLAN, ARP, DNS)
• Firewall Management (Cisco ASA, Draytek, SonicWall, WatchGuard, CheckPoint, etc)
• Switch Management (Cisco, Netgear, HP, Juniper)
• Client to Site VPNs (Cisco VPN Client, Cisco AnyConnect, Windows PPTP, etc)
• Site to Site VPNs
Future Prospects : By working hard and demonstrating your ability, drive and commitment throughout your apprenticeship, upon completion there is an opportunity the company may offer you a permanent or extended position
Training to be Provided : The Infrastructure Technician Apprenticeship will enable you to gain the relevant knowledge, skills and behaviours to provide first or second line support to internal and external customers and stakeholders to help them be productive when using technology. By the end of the programme, you will be able to set people up on their IT systems and provide support when needed, rectifying issues to maintain colleagues’ and the organisation’s productivity. Job roles include helpdesk technician, first or second line IT support roles or Network support roles. As a result, you will receive the following qualification: Infrastructure Technician (Standard) Level 3 Functional Skills in English and maths (if required)MTA Network Fundamentals/CompTIA A+/ CompTIA Network+ professional qualification (Choose one option)
Other Information : By working hard and demonstrating your ability, drive and commitment throughout your apprenticeship, upon completion there is an opportunity the company may offer you a permanent or extended position
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