Customer Service Apprentice - Level 2

Company Name: BCA Fleet Solutions (Geddington)
Type: Apprenticeship
Sector: Business Services
Application Deadline Date: 20/06/2019
Positions Available: 1

Location: Corby, NN18 8ET
Salary:
Ref: VAC-03387
Start Date: 06/06/2019
Working Week: 40 hours, 8:30am - 5pm, Monday - Friday, 1/2 hour lunch

Brief Description

Remit are working with BCA Fleet Solutions who are looking to recruit a Customer Service apprentice to join their team.

Vacancy Detail

The role works with BCA's major customers within the Manufacturer and Rental market, working collectively to deliver excellent customer service and ensure customer satisfaction.
? Manage customers daily requirements in line with their Service Level Agreements.
? Manually creating customer orders within the BCA systems.
? Auditing systems ensuring order creating is correct.
? Ensure all customer enquiries/concerns are responded to within the agreed time parameters via the telephone or email.
? Ensure all Customer Services processes are documented and always up to date for training and audit purpose

Qualifications Required

Ideally A-D (9-3) in English and Maths and a good working knowledge of IT/Microsoft Office. Full training with their in-house system will be given.

Personal Qualities

BCA are looking for an enthusiastic people person, so someone who is approachable, not afraid to speak to new people and has a friendly attitude

Skills Required

? Able to demonstrate strong Customer Service skills
? The confidence to think on your feet and the flexibility to adapt to a wide range of customers.
? Able to prioritise and multi-task and work to deadlines.
? You will need to have a flexible and positive approach to tasks.

Future Prospects

For anyone looking to work in the diverse world of customer service, this opportunity could be just what you are looking for