IT Apprenticeship ? Support Technician

File Dynamics Limited is an independent company providing innovative workflow solutions and outsourced services. Their services include bespoke IT software solutions & support whilst offering complimentary human resources, accountancy, central print & scan solutions and health & safety.

This is an exciting opportunity for a candidate to achieve a nationally recognised IT qualification in an environment that provides support, training and practical work experience. This opportunity is a good alternative to going to university, where you will achieve up to a Level 3 qualification, with the potential for further qualifications in the future.

Main responsibilities include:
? To provide clear and prompt support for all File Dynamics? end users/customers
? To communicate efficiently with end users/customers through all methods of communication such as telephone, e-mail or face-to-face
? To take responsibility/ownership for all issues that are reported, record them appropriately, deal with them in an efficient and timely manner, or escalate the issue to the relevant team and to communicate effectively to the end user/customer in accordance with the IS Support departments SLA?s
? To maintain and audit key applications in respect of end users and access levels
? Performing administrative duties
? Creating and maintaining IT documentation for internal use and end users

INDIT