IT Service Desk Analyst Apprentice

Smart Fleet Solutions work with some of the largest fleets and vehicle manufacturers in the world, and constantly invest in new technology to ensure the company remain at the forefront of the refurbishment industry. Their highly trained teams are experts in all aspects of the technical services process, including collection and vehicle appraisal, refurbishment, storage, loose-item management and vehicle imagery.
The role of the Service Desk Analyst will be providing 1st and 2nd line support for staff across the business. This is an excellent opportunity to progress your career within IT in a varied service desk role where you will work closely with developers to resolve incidents.
The ideal Service Desk Analyst will be a customer focused individual who displays initiative as well as a helpful approach to users, staff and the rest of the IT team. All training can be provided to the right applicant.
Responsibilities include:
? Providing 1st, and 2nd line support to internal customers
? Taking ownership of user problems and being proactive when dealing with user issues
? Managing incidents, problems and requests with our ticket management system
? Installation and setup of new equipment such as PC?s, Mobiles, Printers and Tablets
? Monitoring internal systems
? Raising bugs with the development team
? Following service desk policies and procedures
? Maintaining system documentation
? Supporting a range of technologies including:
? Hardware such as PC?s, Mobiles, Printers and Tablets
? Active Directory and Office 365
? Bespoke Android Applications
? Dynamics NAV

INDIT