IT Support Apprentice

Company Name: Edge Computer Systems
Type: Apprenticeship
Sector: IT
Application Deadline Date: 24/06/2019
Positions Available: 1

Location: Watford, WD24 7ND
Salary:
Ref: VAC-03302
Start Date: 24/06/2019
Working Week: Monday to Friday, 9am to 5pm

Brief Description

Remit Group are recruiting on the behalf of Edge Computer Systems, due to increasing business demands and success in the past when taking on apprentices who are now established members of the growing business, they are looking for a new team member

Vacancy Detail

As an IT Support/Logistics Support Apprentice, with Edge Computer Systems, you will support the senior team members to oversee a variety of technicial hard/software duties as well as provide a high level of customer services to the business's customers and support the sales of computers and various hardware using social media platforms.

Fault finding diagnostics of laptops
Dsimantle, repair and rebuild laptops.
Perform remote diagnostics tasks, fix problems or escalate to senior technicians to resolve
Add/update software to laptops
Cleaning/packing
Deal with a variety of customer enquiries via face-to-face, phone or written.
ESD Procaution
Support any Senior Technicians with site visits from time-to-time, collection of IT kit.
Support with the online Sales side of the business from time to time.
Listing products using the company excel listing sheets/keeping records of those items listed/conducting stocktakes and notes of where the stock is located.

INDIT

Qualifications Required

Ideally a minimum 5 GCSE?s C and above including maths, English and ICT (or equivalent qualifications).

Personal Qualities

Ability to communicate effectively and confidently with customers at all levels, by telephone, face to face and in writing
To maintain a high degree of customer service for all support queries
The ability use own initiative as well as work as part of a small team to resolve all client?s issues to the highest of standards
Outgoing/Fun/Social but professional
Must demonstrate a 'can do attitude'
Committed to both work and learning
Reliable/Honest
Good team player

Skills Required

Good customer service skills handling customer problems and requests on the phone, face-to-face or written.
Interest working with laptop based hard/software
Have a ?can do? attitude
A proactive attitude to learning and developing own skills
Able to work as part of a friendly/fun small team but problem solve using own initiative
Passionate about Technology
Able to prioritise workload
Ability to work to deadlines

Other Information

This is a fast-tracked, advanced Level 3 IT apprenticeship. Some self-study will be required.