Job Title : IT Support Apprentice
Employer : Edge Computer Systems
Location : Watford, Hertfordshire, WD24 7ND
Position Type : Apprenticeship
Apprenticeship : IT, Software, Web & Telecoms Professionals - Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-03302
Brief Description : Remit Group are recruiting on the behalf of Edge Computer Systems, due to increasing business demands and success in the past when taking on apprentices who are now established members of the growing business, they are looking for a new team member
Qualifications Required : Ideally a minimum 5 GCSE’s C and above including maths, English and ICT (or equivalent qualifications).
Vacancy Detail : As an IT Support/Logistics Support Apprentice, with Edge Computer Systems, you will support the senior team members to oversee a variety of technicial hard/software duties as well as provide a high level of customer services to the business's customers and support the sales of computers and various hardware using social media platforms.
Fault finding diagnostics of laptops
Dsimantle, repair and rebuild laptops.
Perform remote diagnostics tasks, fix problems or escalate to senior technicians to resolve
Add/update software to laptops
Deal with a variety of customer enquiries via face-to-face, phone or written.
Support any Senior Technicians with site visits from time-to-time, collection of IT kit.
Support with the online Sales side of the business from time to time.
Listing products using the company excel listing sheets/keeping records of those items listed/conducting stocktakes and notes of where the stock is located.
Positions Available : 1
Working Week : Monday to Friday, 9am to 5pm
Salary : £160.33 Per Week
Application Deadline Date : 24/06/2019
Possible Start Date : 24/06/2019
Personal Qualities : Ability to communicate effectively and confidently with customers at all levels, by telephone, face to face and in writing
To maintain a high degree of customer service for all support queries
The ability use own initiative as well as work as part of a small team to resolve all client’s issues to the highest of standards
Outgoing/Fun/Social but professional
Must demonstrate a 'can do attitude'
Committed to both work and learning
Good team player
Skills Required : Good customer service skills handling customer problems and requests on the phone, face-to-face or written.
Interest working with laptop based hard/software
Have a ‘can do’ attitude
A proactive attitude to learning and developing own skills
Able to work as part of a friendly/fun small team but problem solve using own initiative
Passionate about Technology
Able to prioritise workload
Ability to work to deadlines
Training to be Provided : The apprenticeship includes a balance of content in technical, business and interpersonal areas, designed to ensure you have an appropriate set of skills to operate in today’s IT and Telecoms job roles. The technical content includes a choice of units for Software Development, Web Development, Technical Support, Telecommunications and Databases. IT, Software, Web & Telecoms Professional Level 3 includes: Level 3 IT Professional Competence Diploma, Level 3 ICT Systems and Principles Diploma, Functional Skills in English, Maths and ICT L2
Other Information : This is a fast-tracked, advanced Level 3 IT apprenticeship. Some self-study will be required.
Things to consider : How will you travel to the workplace?
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