Customer Service Apprenticeship

  • Company Name: BCA Remarketing (Manchester)
  • Type: Apprenticeship
  • Sector: Business Services
  • Application Deadline Date: 04/08/2019
  • Positions Available: 1
  • Location: Manchester, M12 4RX
  • Salary:
  • Ref: VAC-03244
  • Start Date: 12/08/2019
  • Working Week: 37.5 hours, 8:30am - 5pm, Monday - Friday

Brief Description

Remit are working with BCA Remarketing to recruit a Customer Service apprentice for their ever expanding Customer Service team.

Vacancy Detail

Main purpose of job:
To value and recognise customer?s needs, working collectively to deliver excellent customer service and ensure customer satisfaction.

Your main duties will include:
? Demonstrate the department?s values and behaviours.
? Promoting our range of sales and services to existing and new buyers.
? Processing applications for access to BCAs Online systems.
? Providing information and advice to any customer inquiring about our services.
? Ensuring customer details held on file are up to date and accurate.
? Respond to inquiries via email or live chat.
? Act on Net Promoter Score (NPS) and customer feedback to improve our customer?s experience.
? Carry out any other reasonable duties at the request of your manager.
? Where required, liaising between internal departments and customers.

INDBUS

Qualifications Required

Ideally A-D (9-3) in English and Maths and a good working knowledge of IT/Microsoft Office. Full training with their in-house system will be given.

Personal Qualities

BCA are looking for an enthusiastic people person, so someone who is approachable, not afraid to speak to new people and has a friendly attitude

Skills Required

? Able to demonstrate strong Customer Service skills
? The confidence to think on your feet and the flexibility to adapt to a wide range of customers.
? Able to handle difficult situations in a calm and confident manner.
? You will need to have a flexible and positive approach to tasks.

Future Prospects

For anyone looking to work in the diverse world of customer service, this opportunity could be just what you are looking for

This vacancy has expired