Job Title : Customer Service Apprenticeship - Receptionist / Administrator
Employer : Konnect Recruitment
Location : Halifax, West Yorkshire
Position Type : Apprenticeship
Apprenticeship : Intermediate Level Apprenticeship
Sector : Business Services
Vacancy Reference : VAC-02958
Brief Description : An excellent opportunity to get an introduction to the world of recruitment.
Qualifications Required : Maths and English GCSE Grades A - C preferred
Vacancy Detail : You will be working with a busy team undertaking a wide range of duties, including:
• Data Entry
• Interviewing Candidates
• Organising Cv's
• Reception duties
• Answering the telephone
• Dealing with enquiries, both telephone and email
• Scanning and filing
• Book meetings
• Ordering stationary and checking stock levels
• Internet Research
Other Duties Include:
• Speaking to members of the public regarding finding work
• Using our database to input data
• Updating databases
• Passing on messages correctly
• Any other duties that management pass on
Full training will be provided for the various systems we use.
Positions Available : 1
Working Week : 35 hours pw; Mon - Fri 09.00 - 17.00; 1 hour for lunch
Salary : £129.00 Per Week
Application Deadline Date : 15/02/2019
Possible Start Date : 25/02/2019
Personal Qualities : Friendly and outgoing; confident, motivated and resourceful
Skills Required : You will be punctual with good time keeping and be able to work proactively within a small busy team as well as completing your own tasks. You will be keen to succeed and develop your career.
You will be organised and able to juggle lots of different tasks at the same time.
Future Prospects : To take on a permanent role after the apprenticeship
Training to be Provided : Good or bad customer service can make or break a business. In this day and age organisations recognise the importance of good customer service; and focus on developing this within their workforce. As a customer service practitioner, you will be working in a role with a variety of customer facing responsibilities in person or over the telephone. You will often be the first and last point of contact and therefore acting as a representative of your employer. Day to day duties will vary but will have a focus on dealing with customers face to face and on the telephone. You will learn how to deal with angry or difficult customers appropriately and professionally and how to accommodate customers who may need extra assistance. As a result, you will receive the following qualification: Functional Skills in English & Maths Level 1 and upskill to Level 2
Other Information : You will often be the first point of contact for people contacting the business so you will need to be comfortable talking to people face to face and on the phone.
Things to consider : Please check transport routes to and from work
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