Customer Service Executive Apprenticeship
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Company Name: Pip Bayleys - Scania
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Type: Apprenticeship
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Sector: Business Services
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Application Deadline Date: 31/05/2019
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Positions Available: 1
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Location: Blunham, MK44 3DE
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Salary:
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Ref: VAC-02857
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Start Date: 01/07/2019
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Working Week: Monday to Friday 9am-5pm
Brief Description
We are recruiting on behalf of one of the country?s leading suppliers of heavy commercial vehicles. Scania Pip Baykeys have an exciting opportunity for an Apprentice Customer Service Executive to join their team!
Vacancy Detail
Scania GB are world leaders in innovation and technical excellence and are one of the world?s leading truck manufacturers. Pip Bayleys are currently recruiting for high quality Apprentices to train as Parts Consultants through their Scania Apprenticeship Programme which is considered as one of the best in the industry. As part of this role you will learn how to deliver a quality service by:
? Dealing with customer needs face-to-face and over the phone with a professional and friendly approach
? Supporting the scheduling of MOT's and services
? Updating customers with their vehicle's progress
? Identifying?and understanding?the type of repair e.g.?Retail,?Warranty, Contract.?
? Obtaining customer authorisation, checking?customer account details including order? numbers?and level of remaining credit.
? Taking?responsibility to ensure the customer reception area is maintained to a professional standard at all times.?
? Assisting with other duties as requested by your mentor and/or manager
INDBUS
Qualifications Required
? Minimum requirements are a Grade 4 or equivalent in GCSE English Language and Maths
Personal Qualities
? You will need to have a high level of attention to detail with a clear positive attitude to work and the determination to succeed.
Skills Required
? Self-motivated with a dedicated approach to work
? Good organisational skills
? Good all-round communication skills with internal and external customers
Future Prospects
At Scania, they invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout their Global organisation.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT FOR THE INDIVIDUAL, ELIMINATION OF WASTE, DETERMINATION, TEAM SPIRIT and INTEGRITY in all we do.
Other Information
? You will be contacted to discuss this opportunity further and guide you through the application process by a Nottingham (0115) number.
? This apprenticeship opportunity has an expected start date of July/August 2019