Job Title : IT Technical Support Assistant Apprentice
Employer : Gemini Office Solutions Limited
Location : Whetstone, London, N20 0RU
Position Type : Apprenticeship
Apprenticeship : Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-02935
Brief Description : Gemini Office Solutions Ltd are currently seeking to employ an enthusiastic and technical minded individual who is able to provide effective and professional support to our clients over the telephone.
Qualifications Required : GCSE's at grades C/4 and above (Or equivalent) in English and Maths
Vacancy Detail : We are a friendly and hardworking team of people supplying telecommunications support and solutions mainly into the education sector in and around London and the Home Counties. We also supply to the commercial sector and are involved with Cloud Hosted/ VoIP solutions.
We are looking for a new person to join the family where you can be assured of a warm welcome and nurturing environment of like-minded people working for the best interests of each other and our customers alike.
Duties and Responsibilities:
You will be responsible for answering calls to our busy service department, and carry out programming and configuration requests from end users, as well as analysing any issues that have been raised through our established fault finding processes.
- You will report to the technical services manager, working closely together on all enquires in order to become self-sufficient in your role. Full training will be provided on how to configure, and diagnose customer telephone equipment.
- You will be dealing with and assisting with, the set up and configuration, of new telephone systems (both cloud hosted, and on site PBX) in accordance with the customers given requirements.
- You will also be liaising with suppliers of equipment, as well as logging faults for clients telephone lines through BT Openreach and seeing faults through to their conclusion.
Full training to be provided on all aspects of this role as you develop and grow within the company.
This role is an exciting opportunity to develop on new and existing skills, with a particular focus on telephony as a whole, VoIP technologies and IP networking. This is an extremely varied and diverse role with good scope for progression within the company and the potential opportunity to also carry out field based roles from time to time, following an initial training period.
Positions Available : 1
Working Week : Monday to Friday: 9am - 5:30pm
Salary : £249.75 Per Week
Application Deadline Date : 18/02/2019
Possible Start Date : 25/02/2019
Personal Qualities : Polite and well mannered
Works well under pressure and in a small team
Enjoys problem solving
Willingness to learn and self-improve
Demonstrate a can-do-attitude
Skills Required : Enthusiastic about all things IT
Possess a patient and calm attitude in dealing with high priority faults
Be able to demonstrate a polite and professional telephone manner at all times
Be proactive in contacting customers to confirm that they are happy following enquiries
Have the confidence and ability to seek out the answers when you are unable to resolve a fault yourself
Able to work as part of a team in a fast paced office environment
Be adaptable and have a willingness to learn new additional skills in new products and services over time
Good written and spoken English
Good Customer Service skills
Training to be Provided : The Infrastructure Technician Apprenticeship will enable you to gain the relevant knowledge, skills and behaviours to provide first or second line support to internal and external customers and stakeholders to help them be productive when using technology. By the end of the programme, you will be able to set people up on their IT systems and provide support when needed, rectifying issues to maintain colleagues’ and the organisation’s productivity. Job roles include helpdesk technician, first or second line IT support roles or Network support roles. As a result, you will receive the following qualification: Infrastructure Technician (Standard) Level 3 Functional Skills in English and maths (if required)MTA Network Fundamentals/CompTIA A+/ CompTIA Network+ professional qualification (Choose one option)
Other Information : A full-time role is on offer for the successful apprentice to have a great opportunity to be part of this continued success and growth of this recognized and established business.
Progression and ongoing development is rewarded for hard work.
Things to consider : This is a fast-tracked, advanced Level 3 IT and Sales apprenticeship. Some self-study will be required.
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