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Job Title : IT Support Apprentice
Employer : Parkers - The Parts People (Leicester)
Location : Leicester, Leicestershire, LE1 3WW
Position Type : Apprenticeship
Apprenticeship : Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-02878
Brief Description : We are looking for a motivated individual to join the team as an IT Support Apprentice. This is a fantastic opportunity for enthusiastic people to begin their career within the information technology industry


Qualifications Required : 5 GCSE's – A-C Graded (or equivalent).
Vacancy Detail : As an IT Help Desk Support Technician, you role is to provide first line immediate support within the IT department.
Responsibilities include:
• Maintain and operate the IT Helpdesk Systems
• Provide First Line Support and troubleshoot user’s issues with IT Systems
• Assembling, disassembling and building of computers.
• Work with clients to understand details of faults
• Resolving faults and explaining to the client the work you have carried out
• Fixing and maintaining equipment, such as printers, laptops, scanners and PCs
• Assisting with system upgrades and setting up new devices
• Recording problems
• Provide excellent customer service
• Identify the need for system and equipment update
Maintaining network support software
Installing and testing network hardware and software, performs routine maintenance, and applies vendor updates to software
Analysis of user support statistics and other data and recommends appropriate measures
Monitoring, and troubleshooting of network issues
Network Cabling, where required

Positions Available : 1
Working Week : Monday to Friday - 8:30 am - 5:00pm
Salary : £138.75 Per Week
Application Deadline Date : 08/04/2019
Possible Start Date : 08/04/2019
Personal Qualities : • Accurate & reliable
• Good verbal and communication skills
• Can work on own initiative
• Enthusiastic
• Eager to learn
• Keen interest in technology
Skills Required : • Highly computer literate
• Good interpersonal skills
Sound analytical, structured thinking skills, to ensure excellent service delivery and reliability
• Ability to self-manage own workload and dynamically adapt to changing priorities
Training to be Provided : The Infrastructure Technician Apprenticeship will enable you to gain the relevant knowledge, skills and behaviours to provide first or second line support to internal and external customers and stakeholders to help them be productive when using technology. By the end of the programme, you will be able to set people up on their IT systems and provide support when needed, rectifying issues to maintain colleagues’ and the organisation’s productivity. Job roles include helpdesk technician, first or second line IT support roles or Network support roles. As a result, you will receive the following qualification: Infrastructure Technician (Standard) Level 3 Functional Skills in English and maths (if required)MTA Network Fundamentals/CompTIA A+/ CompTIA Network+ professional qualification (Choose one option)
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