IT Support Apprentice

Company Name: Parkers - The Parts People (Leicester)
Type: Apprenticeship
Sector: IT
Application Deadline Date: 08/04/2019
Positions Available: 1

Location: Leicester, LE1 3WW
Salary:
Ref: VAC-02878
Start Date: 08/04/2019
Working Week: Monday to Friday - 8:30 am - 5:00pm

Brief Description

We are looking for a motivated individual to join the team as an IT Support Apprentice. This is a fantastic opportunity for enthusiastic people to begin their career within the information technology industry

Vacancy Detail

As an IT Help Desk Support Technician, you role is to provide first line immediate support within the IT department.
Responsibilities include:
? Maintain and operate the IT Helpdesk Systems
? Provide First Line Support and troubleshoot user?s issues with IT Systems
? Assembling, disassembling and building of computers.
? Work with clients to understand details of faults
? Resolving faults and explaining to the client the work you have carried out
? Fixing and maintaining equipment, such as printers, laptops, scanners and PCs
? Assisting with system upgrades and setting up new devices
? Recording problems
? Provide excellent customer service
? Identify the need for system and equipment update
Maintaining network support software
Installing and testing network hardware and software, performs routine maintenance, and applies vendor updates to software
Analysis of user support statistics and other data and recommends appropriate measures
Monitoring, and troubleshooting of network issues
Network Cabling, where required

INDIT

Qualifications Required

5 GCSE's ? A-C Graded (or equivalent).

Personal Qualities

? Accurate & reliable
? Good verbal and communication skills
? Can work on own initiative
? Enthusiastic
? Eager to learn
? Keen interest in technology

Skills Required