Infrastructure Technician

Vacancy description
This role will provide an excellent introduction to our business and will ultimately lead you into a Junior Implementer position on completion of your apprenticeship. From there, you would be expected to progress into a Technical Product Specialist role yourself, which in time could lead into virtually any other role in the business depending on your aspirations.

Established in 1990 in the heart of England, Chevin has grown to become the leading global provider of dedicated Fleet Management Software. With offices situated across the globe, our software is now used in over 180 countries.

You will join around 50 other employees at our head offices in the attractive and vibrant market town of Belper, Derbyshire.

Our software continues to win multiple awards year after year and we were East Midlands Chamber of Commerce Business of the Year 2016/17.

Chevin Fleet Solutions is an ISO 9001 and ISO 27001 certified business.

As an Apprentice Implementation Consultant, you will report directly to your assigned mentor and you will assist them in providing the following services to both internal and external customers:

To Project Managers you will learn to be the key resource completing and coordinating the build of client?s systems
To the Product Team, you will learn to provide structured monthly feedback on improvements required to expedite delivery of our systems
To Business Analysts, you will learn to provide expert product knowledge and best practice to ensure quality solution design, guaranteeing maximum levels of reuse where possible
To the Customer, the you will learn will provide implementation skills where local or onsite support is required and will act as the point of contact for technical queries
Your key performance indicators will be based around the quality, volume and timeliness of your work, your contribution to the development of the product and your contribution to the profitability of the business.

Key Responsibilities:

Manage your own time effectively in the face of competing demands
Ensure a return on investment for your efforts which contributes positively to company revenue targets each month
Proactively communicate with your mentor to keep Project managers informed as early as possible where there are any risks to committed deliverables
Attended meetings to review proposed solutions at the design phase and identify areas for simplification and reuse of existing functionality
Provide estimates on implementation work as required
Configure systems from Use Case and Technical Specifications, using WSYWG editors and your growing knowledge of SQL, HTML and JavaScript
Build client specific advanced reports in SQL
Minimise rework by taking all possible measures to ensure the quality your work
Attend sprint demos to show clients how their system build is progressing
Help to produce training/help material for both internal and external training sessions
Ensure that all systems are delivered with a clean, maintainable and easy to understand configuration
Provide significant in-depth knowledge and experience on Chevin?s range of products and platforms
Actively build your knowledge of our problem domain (Fleet Management) to enhance your creditability and extend the impact of your technical abilities
Identify product improvements which will enable lighter touch delivery and report these to the Product Management Team
Ensure key performance indicators are met

INDIT