IT Professional Apprenticeship

Duties will include:

Resolving customer problems both directly from customers and through technical escalation
Implementing fixes and solutions where appropriate, either via discussing directly with the customer, via email, via remote access or onsite
Liaising with customers therefore requiring excellent customer communication skills
To develop good working relationship with internal office staff and field based engineers
To provide a fault resolution service at customer's premises, working as a team or working individually
To assist other Technical staff and engineers involved in projects, and to work with management in the assignment of technical tasks where required
To be able to provide full customer training on the installed product
To be able to provide clear and concise documentation of completed allocated work
To be able to liaise with PABX manufacturer technical support help desk to provide solutions to rectify problematic faults
To work closely with Administration team to ensure accurate recording of all engineering activities
To work closely with other engineers to continually pursue self-development through in house training and to also assist in the development and training of other engineers