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Job Title : IT Professional Apprenticeship
Employer : Lily Communications Ltd
Location : Leeds, Leeds, LS11 8PR
Position Type : Apprenticeship
Apprenticeship : IT, Software, Web & Telecoms Professionals - Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-02873
Brief Description : This is an active apprenticeship role where the successful applicant will receive on the job training . This position offers a life-long and stable career progression routes.


Qualifications Required : Preferably 5 GCSEs (A-C) or equivalent/predicted.
Vacancy Detail : Duties will include:

Resolving customer problems both directly from customers and through technical escalation
Implementing fixes and solutions where appropriate, either via discussing directly with the customer, via email, via remote access or onsite
Liaising with customers therefore requiring excellent customer communication skills
To develop good working relationship with internal office staff and field based engineers
To provide a fault resolution service at customer's premises, working as a team or working individually
To assist other Technical staff and engineers involved in projects, and to work with management in the assignment of technical tasks where required
To be able to provide full customer training on the installed product
To be able to provide clear and concise documentation of completed allocated work
To be able to liaise with PABX manufacturer technical support help desk to provide solutions to rectify problematic faults
To work closely with Administration team to ensure accurate recording of all engineering activities
To work closely with other engineers to continually pursue self-development through in house training and to also assist in the development and training of other engineers
Positions Available : 1
Working Week : Monday - Friday, 9:00am - 5:00pm
Salary : £138.75 Per Week
Application Deadline Date : 24/02/2019
Possible Start Date : 03/02/2019
Personal Qualities : Thorough understanding and working knowledge of IT/telecommunications industry particularly networking, IP and VoIP
An ability to demonstrate excellent written, oral and interpersonal skills; be an effective communicator across all levels of the organisation
To have exceptional analytical skills
Must be able to work on own initiative and also as part of a team with limited guidance
Skills Required : To be committed to working as part of an effective team within the Engineering department
To maintain the highest standard of professional conduct at all times with customers and colleagues
To be committed to the principles and practice of continuous professional development and to undertake additional training to meet individual and organisational needs
To follow Health & Safety procedures set out by the Company in order to ensure the safety of you, your colleagues and others and adhere to Health and Safety Policy of site on
To undertake any other tasks and responsibilities as required and appropriate to the level of this post
Acting as an ambassador to position the company's reputation as a leading and respected employer
Training to be Provided : The apprenticeship includes a balance of content in technical, business and interpersonal areas, designed to ensure you have an appropriate set of skills to operate in today’s IT and Telecoms job roles. The technical content includes a choice of units for Software Development, Web Development, Technical Support, Telecommunications and Databases. IT, Software, Web & Telecoms Professional Level 3 includes: Level 3 IT Professional Competence Diploma, Level 3 ICT Systems and Principles Diploma, Functional Skills in English, Maths and ICT L2
Other Information : Future progression is available.
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