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Job Title : Apprentice IT Support Technician
Employer : tsunami computers
Location : Leicestershire, Leicestershire, LE18 2FB
Position Type : Apprenticeship
Apprenticeship : Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-02826
Brief Description : We here at Tsunami Computers are looking for a person with excellent people skills and a good telephone manner alongside IT knowledge. In addition, they will be expected to support other members of the team and also attend client sites and events/


Vacancy Detail : Tsunami Computers are a specialist in outsorced IT solutions, providing services such as:

Service Maintenance Contracts
Firewall Solutions
Mail Filtering Solutions
On-Line Backup Solutions
Off-Site Backup Solutions
Domain Hosting
ADSL/Leased Line Provisions

Vacancy description
Main duties will include:

Answering incoming calls
Update lists, processes, checklists and databases efficiently
Site visits when required
Attend events where necessary
Opening and closing up the office
Covering other members of staff as requested
The provision of first line technical and operational support to all external client schools and commercial customers
Execute Helpdesk tasks and faults, ensuring adequate systems delivery and problem resolution within agreed timescales
Performing preventative and corrective maintenance of ICT
Performing computer updates and replacements as directed
The installation and configuration of all PC workstations and associated software packages as directed
Occasionally assisting with the provision of technical support to the school
Taking responsibility for promoting and safeguarding the welfare of the children and young people in school

Training to be provided
Infrastructure Technician apprenticeship standard level 3
English/maths Functional Skills if applicable
Full on the job training will be provided to meet role requirements

Positions Available : 1
Working Week : Working days and hours to be confirmed.
Salary : £138.75 Per Week
Application Deadline Date : 08/04/2019
Possible Start Date : 08/04/2019
Personal Qualities : Energetic with a positive attitude
To maintain a professional dress code at all times
Hard working
Proactive with a can do attitude
Loyal and honest
Go the extra mile
Common sense
Skills Required : Well organised
Excellent telephone manner
Attention to detail
Training to be Provided : The Infrastructure Technician Apprenticeship will enable you to gain the relevant knowledge, skills and behaviours to provide first or second line support to internal and external customers and stakeholders to help them be productive when using technology. By the end of the programme, you will be able to set people up on their IT systems and provide support when needed, rectifying issues to maintain colleagues’ and the organisation’s productivity. Job roles include helpdesk technician, first or second line IT support roles or Network support roles. As a result, you will receive the following qualification: Infrastructure Technician (Standard) Level 3 Functional Skills in English and maths (if required)MTA Network Fundamentals/CompTIA A+/ CompTIA Network+ professional qualification (Choose one option)
Other Information : Future Prospects

After successfully completing the apprenticeship, there is an opportunity for your contract to be made permanent or extended.
The qualifications and experience gained on this apprenticeship will also allow you to apply for further roles within this sector.
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