Job Title : IT Technical Support Apprentice
Employer : Netserve Ltd
Location : Southampton, Southampton, SO15 1GQ
Position Type : Apprenticeship
Apprenticeship : Advanced Level Apprenticeship
Sector : IT
Vacancy Reference : VAC-02823
Brief Description : As IT technical support you will be working with computers and supporting the users. You will also get involved in the maintenance and repair of the companies hardware and equipment.
Qualifications Required : You are required to have GCSE A-C grades or equivalent in English and maths to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships
Vacancy Detail : NetServe LTD provides outsourced IT solutions to small and medium-sized businesses across the South.
As IT Technical Support you may be required to work in a variety of different ways including; on site where you will be working within the business, directly with staff members. You could also be working remotely, where you could be staffing an IT help desk, answering calls and emails.
This would require you to resolve problems by guiding clients through programmes or you may be required to access their computers remotely and resolve the problem for them.
You could be working as part of a team within a company, or may be providing support to external business clients.
Responsibilities may vary depending on the employer but duties usually include:
Work with clients to understand details of faults
Resolving faults and explaining to the client the work you have carried out
Fixing and maintaining equipment, such as printers, laptops, scanners and PCs
Assisting with system upgrades and setting up new devices
Recording problems within CRM systems so that task histories can be reviewed
Provide excellent customer service
Identify the need for system and equipment updates.
Training to be provided
Advanced standard Infrastructure Technician:
This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA level 3 professional competence and those completing the apprenticeship are eligible to apply for registration
This programme usually takes one year to gain an Advanced Apprenticeship at Level 3, this is equivalent to two A levels. To do this you will possibly have to divide your time between your place of work and the IT Academy. The time you spend at work will be where you get to learn practical skills from seeing the real working environment. You will shadow qualified members of staff so that you are able to learn first-hand how to go about the job.
Positions Available : 1
Working Week : Monday - Friday 9:00am - 5:00pm
Salary : £138.75 Per Week
Application Deadline Date : 08/04/2019
Possible Start Date : 08/04/2019
Personal Qualities : Candidates must have a keen interest in problem solving, maintenance and repair.
Skills Required : As technical support you will need to demonstrate:
Good IT skills
Strong organisational skills
Good written and verbal communication
An understanding of customer service
A good work ethic with a determination to succeed
Ability to work within a team or covering your own caseload of work
Training to be Provided : The Infrastructure Technician Apprenticeship will enable you to gain the relevant knowledge, skills and behaviours to provide first or second line support to internal and external customers and stakeholders to help them be productive when using technology. By the end of the programme, you will be able to set people up on their IT systems and provide support when needed, rectifying issues to maintain colleagues’ and the organisation’s productivity. Job roles include helpdesk technician, first or second line IT support roles or Network support roles. As a result, you will receive the following qualification: Infrastructure Technician (Standard) Level 3 Functional Skills in English and maths (if required)MTA Network Fundamentals/CompTIA A+/ CompTIA Network+ professional qualification (Choose one option)
Other Information : Please note – if you have previously registered with Remit via our website, you do not need to register again. Please register as an applicant using the Remit application form at https://applicants.remit.co.uk/. Only applications put forward via remit shall be considered. Contacting the employer directly will not assist your application. The closing date, interview start date and possible start date attached to this vacancy are only a guideline. Interviews for this position could be arranged at any time, therefore so could the start date. If you are interested in this vacancy please apply immediately. If you wait you may find the vacancy has already been filled.
After successfully completing the apprenticeship there is an opportunity for the role to be made extended or permanent.
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