IT Helpdesk Engineer Apprentice
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Company Name: Compucare
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Type: Apprenticeship
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Sector: IT
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Application Deadline Date: 08/03/2019
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Positions Available: 1
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Location: Kenley, CR8 5NH
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Salary:
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Ref: VAC-02437
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Start Date: 11/03/2019
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Working Week: Mon - Fri: 9am - 5:30pm
Brief Description
Our client are looking to fill an active apprenticeship ole, where the successful applicant will have on the job training in 1st Line Helpdesk Duties. This will be an ongoing position with a lot of career progression involved.
Vacancy Detail
The company would like to welcome a new apprentice to come and join their team. There is a lot of support and a long term future for the successful candidate who shows a strong commitment and a strong work ethic.
For this role you will be tasked with and work on such areas as;
- Monitoring and managing offsite data backup services
- Checking local server backups and rectify issues
- Checking proactive monitoring services and logging calls for any areas of concern. Deal with issues logged from proactive monitoring
- Dealing with administration tasks on Client Windows 2008/2012 based servers, things such as password resets, user creation and management.
- Dealing with administration tasks on Client Exchange Servers and/or Office 365 Platforms such as password resets, user creation and management.
- Tasked with dealing 1st Line Support Calls on Windows Desktops using LogMeln Pro
- Liaising with the companies clients, helpdesk engineers and Directors to update, deal with 1st Line Support Calls, including re-calls and statuses.
- General Helpdesk Duties.
INDIT
Qualifications Required
Minimum 5 GCSE?s A-C Including Maths and English and ICT or equivalents
Personal Qualities
Good communication skills essential as dealing with colleagues and clients a lot of the time.
Able to listen and action instructions and be self-motivated.
Good time keeping.
Skills Required
Proven experience and knowledge in aspects of IT.
Good understanding of computer hardware and Windows platform
Future Prospects
Compucare
Other Information
Develop a future with the company.