Customer Advisor Apprenticeship

As a Customer Advisor Apprentice, you will need to be organised, professional, knowledgeable, enthusiastic and well presented. The working environment can be quite competitive and demanding as the focus is always on maximising every opportunity.

You will start the apprenticeship as a Customer Advisor, with the potential to work your way into one of the three following roles:

- Vehicle Sales Executive

Purpose of the role:
You will be charged with the task of working with customers to understand their needs, guide them towards the most appropriate product and, finally, agree the sale.

- Parts Advisor
Purpose of the role:
To receive all parts orders and ensure that they are accurately and promptly picked and dispatched

- Service Advisor
Purpose of the role:
To sell customers service, repairs and parts to contribute to the revenue and profit objectives of the dealership.

Duties may vary but you will typically include:

Sales
? To be friendly and approachable with an aim to help make customers feel comfortable and relaxed throughout their Retail experience.
? Assess the customer?s needs and requirements, providing customers with specific information about all Nissan products and creating desire and rapport.
? To excite customers about the brand whilst promoting the benefits and unique selling points of Nissan Cars, accessories and vehicle ownership.
? To provide a ?hub? for product knowledge, ensuring that product knowledge remains current and up to date; and provide a conduit for product knowledge for the retailer
? Organising and managing your diary and appointments
? Assisting with advertising, promotions and website updates
? Inspecting vehicle pre and post-sale

Dealership Hosting

? To be the first line of communication ? meeting and greeting customers and visitors to the dealership in a professional and friendly manner.
? To receive all incoming telephone calls for the dealership in accordance with company policy.
? To deal with customer requirements in an efficient and courteous manner, ensuring customer requirements are fully understood and communicated in an effective manner to other members of staff to achieve a high standard of customer satisfaction.
? To ensure highest standards of personal appearance, housekeeping and availability of facilities in reception/showroom area.
? To promote excellent customer and public relations to help grow the perception and image of the dealership
? Maintaining contact with new and existing customers through telephone and email
? Gathering customer data to enable you to keep them updated of promotions