Customer Service Advisor Apprenticeship

Alton Cars was established in 1979 when current Group Chairman Tony Parish and his business partner Alan Stephenson opened their first repair centre in Leeds, combining their first names to call it ?Alton? Cars. Since then, the company has expanded opening repair centres across the UK and it's continued growth means that Alton Cars in Barnsley are now looking for a Customer Advisor Apprentice to join their team!

It is your chance to be part of something special.

As a Customer Advisor Apprentice, you will receive full training and development in the following objectives:
? Provide excellent support and administrative service between the Paint and Body and its internal and external customers
? Deal efficiently with customer requests and queries to ensure total customer satisfaction
? Help the Paint and Body Centre to achieve industry-leading standards of process efficiency and cost control
? Undertake all other tasks as requested by Body Shop Manager
? Ensure compliance to all health and safety procedures and company policies
? Ensure compliance with Data Protection Act and individual clients specific requirements

The apprentice will receive hands on experience at Alton Cars on their Barnsley site, training will be provided by Remit Group where 4-6 weekly visits will be made by a Development Coach. The key tasks the Customer Service Advisor will undertake are:
? Manage event driven SLA?s ? Contacting customers within timescales
? Manage, maintain and cleanse customer and customer history files
? Update and maintain vehicle repair records
? Document and log all transactions on our management system
? Complete Work Provider portals within their set timescales
? Keep customer contact on First Notification of Loss within Work Provider SLA?s
? Ensure courteous and cost- effective use of the telephone
? Maintain effective liaison with all Work Providers
? Maintain effective liaison with all members of the team, forming a strong sense of teamwork within the department. Ensure accurate and timely feedback of information to appropriate persons