Customer Service Apprenticeship Level 2

? Demonstrate the department?s values and behaviours.
? Promoting our range of sales and services to existing and new buyers.
? Processing applications
? Contacting prospective customers to promote our services.
? Providing information and advice to any customer inquiring about our services.
? Ensuring customer details held on file are up to date and accurate.
? Respond to inquiries via email or live chat.
? The confidence to think on your feet and the flexibility to adapt to a wide range of customers.
? Ability to deal with conflicts positively, handling customer dissatisfaction that do not require escalation.
? Acting on customer feedback by engaging with customers to gain more insight to improve our customer?s journey and experience.
? You will need to have a flexible and positive approach to tasks and carry out any other reasonable duties at the request of your manager, as operationally required with a team-based approach.
? Where required, liaising between internal departments and customers