ICT Support Technician Apprenticeship Level 3

***Leicester***
IT Support Technician Level 3
National Living Wage

Roles and Responsibilities:
Specific duties and responsibilities include

•To support Scholars Academy trust aims and ethos

•To adhere to MAT policies including GDPR

•Ensure you are kept informed, motivated and trained to achieve the goals expected by the MAT

•To provide an efficient, reliable and usable ICT service to support curriculum and administrative provision in the Trust

•To ensure the availability of a fully operational network, class computers and any other IT equipment, liaising with ICT Lead and off-site technical support where necessary including responsibility for:
-filtering, monitoring and firewall management
-server administration
-web administration
-installation of new software
-installation of new workstations and peripherals on curriculum and administration systems including email and internet access
-management of the ICT network
-carry out repairs as necessary
-ordering and accounting of consumables in line with school procedures
-allocation of new users
-removal of former users
-logging problems and liaising with suppliers and support agencies
-tracing abuse and misuse of all hardware & software
-installation and maintenance of stand-along machines
-maintenance of an efficient booking system for resources and rooms
-co-ordinating repair fault finding and maintenance of all systems
-security policies
-backup strategy
-virus protection, audio/visual strategy and threat management and GDPR


•Ensure that the relevant Health and Safety procedures are carried out in relation to ICT

•Maintain and develop security in relation to ICT e.g. back up and virus protection and have strategy in place to avoid problems

•Maintain register of licence agreements and copy site licence programmes as required

•In liaison with office staff maintain inventory of ICT equipment

•Where appropriate maintain the school and trust websites in liaison with school and trust staff

•To liaise with the ICT Lead and teaching staff in identifying, evaluating learning resources for use in the implementation of the National Curriculum both for ICT and across the curriculum

•To support children in developing their skills in ICT

•To promote the use and understanding of ICT within the school with staff, children and parents

•To lead training for school staff

•To liaise with outside contractors as required

•To obtain quotes in liaison with business manager(s) for best value in ICT equipment

•To plan and organise new hardware and software to keep the MAT at the forefront of technology, thus enabling ICT to be an essential part of a pupils’ development

•Undertaking research and training to ensure that knowledge is current

•To attend any appropriate agreed training

•To carry out any other reasonable duties that may fall under the requirements of ICT developments