IT Support Technician Apprentice

Company Name: 3Gi Technology Ltd
Type: Apprenticeship
Sector: IT
Application Deadline Date: 19/05/2024
Positions Available: 1

Location: Colchester, CO1 1PX
Salary: £15,000.00 per year
Ref: VAC-15276
Start Date: 27/05/2024
Working Week: Monday to Friday

Brief Description

Are you looking for a stepping stone to becoming an Uber IT GURU? Want to earn a salary whilst achieving a recognised Level 3 qualification? Remit Training is delighted to be recruiting on behalf of 3Gi for a tech-savvy person to join the team and undertake training on the Level 3 ICT Support Technician Apprenticeship. Appy today!

Vacancy Detail

IT Support Technician Apprenticeship - Level 3
Salary: £15,000pa
Monday to Friday
Colchester - CO1 1PX
Office Based

Our client; 3GI Technology is looking to recruit a full-time 1st line Service Desk Apprentice for their fast-paced growing company. They are looking for a hardworking, organised individual who is flexible and willing to learn. If you already have a personal interest in IT / Technology, alongside a passion for self-improvement then this may be the role for you!

Responsibilities and Duties:
• Provide 1st line technical support to telephone requests and emails from users
• Application support to ensure our users are leveraging cloud systems to their fullest potential
• Troubleshooting hardware and software issues and escalating or remediating as required
• Maintenance and documentation of the registration system
• Manage user requests for software downloads or installations
• Maintenance of existing systems, troubleshooting issues with performance

Benefits:
• Full training and support
• Build confidence and experience in a corporate office environment
• Work as part of a highly experienced team
• Ability to determine the skills you want to develop from a range of industry-standard platforms
• Free breakfast and coffee area
• Games machine, Pool table and darts board in the breakout area
• Drinks in the fridge for after work!

Qualifications Required

GCSEs in Maths and English

Personal Qualities

• Works harmoniously with others, helping to generate a positive team atmosphere, to build effective working relationships
• Takes ownership of personal development
• Takes a professional and courteous approach with clients at all times
• Willingness to learn and develop a career in IT

Skills Required

• Willingness to be completely flexible and adaptable in all situations
• Amazing communication skills, both internally and in a customer service situation
• Thirst for knowledge and learning
• Interest and passion for IT or technology
• Methodological and organised in your approach to challenges and solutions

Future Prospects

As well as the chance to receive full on the job training throughout, by the end of the apprenticeship you'll have gained nationally accredited qualifications as well as English & Maths Functional Skills Level 2.

The company will also aim to offer the apprentice a permanent role at the end of the training (subject to successfully completing the course and objectives).

Other Information

Benefits:
• Full training and support
• Build confidence and experience in a corporate office environment
• Work as part of a highly experienced team
• Ability to determine the skills you want to develop from a range of industry-standard platforms
• Free breakfast and coffee area
• Games machine, Pool table and darts board in the breakout area
• Drinks in the fridge for after work!